Investor Service Request

STANDARD NORMS FOR INVESTORS’ SERVICES AND MANDATORY FURNISHING OF PAN, KYC AND NOMINATION

In an effort to protect the interest of Investors, Securities and Exchange Board of India (“SEBI”), vide its Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/35 dated March 16, 2023, has prescribed the common and simplified norms for processing service request of investor’s by Registrar & Share Transfer Agents (“RTAs”).

In accordance with the aforesaid Circular, it has been made mandatory for all holders of physical securities to furnish / update the following details/self-attested documents on priority to RTA of the Company:

  • PAN*
  • Nomination
  • Contact Details (Postal Address with Pincode, Mobile Number and E-mail Address)
  • Bank Account Details (Bank name and branch, Account number & IFS Code)
  • Specimen Signature

*PAN to be furnished should be linked to Aadhaar. In case the same is not linked on or before June 30, 2023 or any other date as may be specified by the Central Board of Direct Taxes, your PAN will be deemed to be invalid and consequently your folio will be treated in the same manner as applicable in case of folios for which PAN has not been furnished and shall also be frozen by the RTA.

Effective October 1, 2023, the RTAs will not process any service requests or complaints received from the holder(s) / claimant(s), till PAN, KYC and Nomination details are updated. In the event of failure to submit / update the details, please note that:

  • The folio(s) in which PAN / KYC/ Nomination details are not available / updated, the RTA shall freeze such folios effective October 1, 2023.
  • Such frozen folio(s) shall not be eligible to lodge grievance(s) / or avail any service request from the RTA unless and until the above mentioned details are updated.
  • After December 31, 2025, the frozen folios as mentioned above shall be referred by RTA / Company to the administering authority under the Benami Transactions (Prohibitions) Act, 1988 and / or Prevention of Money Laundering Act, 2002.
  • With effect from April 1, 2024, any payment including dividend, interest or redemption payment in respect of such frozen folios, shall be made only through electronic mode.

Frozen folios will be reverted to normal status upon receipt of all the details as mentioned above.

Shareholders of the Company holding shares in physical form are therefore requested to furnish / update their PAN / KYC/ Nomination details, if not done earlier, with the RTA of the Company by using the relevant forms as mentioned herein below.

SEBI further clarified that for availing services like issue of duplicate securities certificate, replacement / renewal / exchange, consolidated, subdivision/splitting of securities certificate, endorsement, consolidation of folios, change in the name of holder and claim from Unclaimed Suspense Account & Suspense Escrow Demat Account the request is to be made by the shareholder in Form ISR-4 and request for transmission is to made in Form ISR-5.

We urge all shareholders, who have not yet dematerialized their shares, are also herewith advised to get their shares dematerialized at the earliest.

Details of the RTA of the Company:

Bigshare Services Private. Limited.
1st Floor, Bharat Tin Works Building,
Opp. Vasant Oasis, Makwana Road, Marol,
Andheri (E), Mumbai - 400 059
Maharashtra , India.
Tel : + 91 022-62638200
Fax : +91 022- 62638299
Email: info@bigshareonline.com

For further details, please refer to SEBI Circular dated March 16, 2023.